We pack every order with care, hoping your products arrive smoothly and safely.
Below is everything you need to know about our delivery process.
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Processing Time
Orders are usually processed within 24 hours on business days (Mon–Fri).
During holidays or high-volume periods, processing may take slightly longer, but we will do our best to ship quickly.
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Shipping Time
After your order has been processed and shipped, deliveries typically arrive within 3–5 business days (applicable to the 48 contiguous U.S. states).
However, transit times may be extended due to factors such as:
• Carrier operational delays
• Weather conditions, natural events, or force majeure
• Holiday peak periods
• Local delivery congestion
As a result, actual delivery time may exceed the estimated 3–5 business days.
Nevertheless, we will make every reasonable effort to ensure your order is delivered as promptly as possible and provide updates when available.
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Shipping Coverage
drowelle currently ships exclusively to the 48 contiguous United States.
We do not yet provide shipping to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, or other U.S. territories.
We are actively working to expand our shipping coverage and will update our service areas as soon as additional regions become available.
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Tracking Your Order
Once your package ships, we will send a tracking number to your email so you can follow your order anytime.
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Shipping Fees
Shipping fees are calculated at checkout based on your region and preferred shipping method.
Free shipping may apply during selected promotions.
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Wrong Address or Delivery Issues
If you entered the wrong address, please contact us immediately.
We will try our best to assist, but orders already shipped cannot be modified.
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Lost or Damaged Packages
If your package is lost, delayed unusually long, or arrives damaged,
please contact us with your order number—we’ll help you resolve it with care.
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Contact Us
If you have any questions about your delivery, we’re always here to help:
Email: support@drowelle.com
